One more reason to love TiVo
Sweet! Just got a good deal from TiVo. As I mentioned earlier, one of my TiVo units broke so I was going to replace it with a newer DT unit. So I looked on TiVo’s website and found the one I wanted - $99. Not bad.
But off to the side of the order page was the part where you order the service plan with it, and the cheapest plan is $12.95 a month. Um … I’m payin $6.95 a month now for the recently broken unit. I don’t really like the thought of doubling that. When I bought the second box I was getting a cheaper rate because I had a second box.
So I called up TiVo to find out how to transfer the current plan from the broken box to the new one. Shawn in Customer Support wasn’t very helpful. Nice enough, but he said $12.95 was the cheapest plan and that I would just have to cancel the plan on the broken box and activate the box with the $12.95 plan when it arrived.
Hmm … that was enough to make me reconsider the purchase. I only use the second unit a couple of days a week. It’s not a need. But I decided to take him up on his offer to transfer me to the “Retention Center” to help me cancel the account. I really didn’t need their help with that part, but the word “retention” sounded promising.
Glad I did. I told the woman who answered - sorry, missed her name - the same story about my broken TiVo, having 2 boxes and wanting to get new box under the same plan. To my surprise she said no problem and even gave me the $99 TiVo for $69.
I got to keep my cheap plan and get $30 off the new box. All I had to do was confirm my shipping information and give her my credit card number. The box will arrive at my doorstep, at which time I’ll call back with my case number and they are supposed to switch the plan from the broken TiVo to the new one.
Thanks TiVo!
